Back

Crusader Caravans raises the bar on customer confidence with Deposit Promise

Soda Communications

Crusader Caravans is giving Aussies another reason to trust the country’s most-awarded caravan manufacturer*, with the launch of the Crusader Deposit Promise** – protecting up to 10% of a customer’s total order value if an authorised dealer is unable to fulfil the initial order.

 

Applying to eligible Crusader Caravan orders placed with an authorised Crusader dealer, the Deposit Promise ensures customers’ place in the Crusader production schedule remains secure. In the unlikely event an authorised Crusader dealer is unable to fulfil the order, Crusader will transfer the order to another authorised dealer and honour up to 10% of the total order value toward the caravan build.

 

The Crusader Deposit Promise also applies to Crusader’s second brand Dreamhaven Caravans, giving these customers the same added confidence when placing an order.

 

Crusader Caravans CEO Serge Valentino said this promise reflects the company's reputation as one of Australia's most trusted caravan manufacturers.

 

"Built on family values and a passion for making high-quality caravanning accessible to more Australians, we've grown over the past 20 years into one of Australia's leading caravan manufacturers. By navigating changing economic conditions, staying focused on customer needs and building strong supplier partnerships, we've consistently delivered high-quality caravans at exceptional value. We’re here for the long haul,” Serge said.

 

“Now, with the Deposit Promise, we’re extending the confidence customers already have in our manufacturing excellence to the dealership experience by stepping in to honour a customer’s dealer-held deposit in the unlikely event that an authorised dealer is unable to do so.

 

“Reliability and ongoing support are at the heart of Crusader. We’ve proven time and time again that we will go to great lengths to support our customers. I often tell them ‘we've got your back,' and I genuinely mean it. Trust should be earned through actions, not words.

 

“The Deposit Promise is simply another way we're standing behind our customers when it matters most. Buying a caravan is a significant investment, and people deserve confidence from the moment they place their order. Our focus is on ensuring every stage of the ownership journey lives up to the excitement of buying a Crusader.”

 

The Deposit Promise applies to purchases meeting all the following criteria**

 

• New Crusader or Dreamhaven Caravans purchased from 1 August 2026 onwards from authorised dealers.
• Registered with an authorised Crusader or Dreamhaven dealer.

 

The Deposit Promise forms an integral part of the Crusader Circle of Trust. The Circle showcases multiple industry body accreditations and highly acclaimed awards earned by Crusader Caravans. This unique combination of validations is unmatched by any other caravan manufacturer. 

 

Now Australia’s second largest manufacturer of Australian-made caravans, Crusader is recognised for producing high-quality caravans and recently named Australia's most awarded caravan manufacturer in the history of the CIV Hall of Fame and Industry Awards.

 

For more information about the Crusader Deposit Promise along with full terms and conditions, go to Crusader Deposit Promise - Crusader Caravans 

*Crusader Caravans is the most awarded caravan manufacturer in the history of the Caravan Industry Victoria (CIV) Hall of Fame and Industry Awards, having received the prestigious CIV Manufacturer of the Year award in 2019, 2021, 2024, and 2025.

** Applies to new Crusader and Dreamhaven Caravan factory orders placed with an authorised dealer from 1 August 2026, and registered with Crusader, capped at 10% of total order value (excludes existing floor stock). In the unlikely event the Promise is triggered, Crusader will contact affected customers directly to implement program benefits. To view full terms and conditions go to Crusader Deposit Promise Terms - Crusader Caravans

About us:

Crusader Caravans is a multi-award-winning Australian manufacturer, recognised for producing high-quality caravans and recently named Australia's most awarded caravan manufacturer in the history of the CIV Hall of Fame and Industry Awards.

 

Founded in 2002 by Serge Valentino, Crusader has built a reputation for quality, innovation and trust. Backed by a strategic partnership with Mawson Group since 2016, the company combines expert manufacturing with strong operational and financial foundations.

 

Operating from one of Australia's most advanced caravan manufacturing facilities, Crusader continues to innovate while expanding its product offering. In 2025, the company launched Dreamhaven, a second brand designed to make high-quality, Australian-made caravans more accessible to more Australians. With a focus on customer-first values, strong leadership and a passion for adventure, Crusader Caravans continues to set benchmarks in the Australian caravanning market.

Contact details:

Maddison Bamert

Soda Communications

E: [email protected] | M: 0481 762 012

 

Emily Stojcevski

Soda Communications

E: [email protected] | M: 0409 552 913