CSA launches new tool exposing hidden communication gaps costing Australian businesses thousands each year
Communication Skills Academy
Key Facts:- CSA launches free interactive tool to help business leaders identify communication skill gaps in their organisations
- Poor written communication costs companies approximately $17,700 per employee annually, with staff spending 7.47 hours weekly dealing with communication issues
- Employees spend 2.8 hours weekly managing unresolved conflict, while staff turnover from poor communication costs 50-200% of salary to replace
- Tool provides personalised reports including radar charts of strengths/weaknesses and priority training matrices
- Overreliance on AI without proper communication skills poses serious business risks, according to CSA founder Vikki Maver
- The diagnostic tool is available now at communicationskillsacademy.com.au.
Tuesday, 24 March 2025 | Melbourne, Australia
Communication Skills Academy (CSA) has launched a free interactive tool to help business leaders identify the specific communication skill gaps draining productivity and profit from their organisations.
Research from Grammarly, McKinsey, Atlassian and Deloitte finds professionals lose 7.47 hours per week to poor written communication, costing organisations approximately $17,700 per employee annually. Employees spend a further 2.8 hours weekly managing unresolved conflict, while staff turnover driven by poor communication carries replacement costs of 50–200% of salary.
CSA founder and national communications expert Vikki Maver says the tool addresses communication costs that already exist on businesses’ balance sheets but have yet to be measured and meaningfully managed in modern workplaces.
"The question isn't whether your team has communication gaps, every team does. The question is: which specific gaps are eroding performance, trust and retention?"
Business leaders use the tool to identify high-impact communication skill gaps in their workplace. These may include anything from clear business writing and public speaking to difficult conversations and negotiation skills. Users receive a personalised report that includes a radar chart of strengths and weaknesses, a priority matrix for training investment, and recommended next steps.
Maver argues communication can no longer be treated as a soft skill, particularly as AI adoption and hybrid working accelerate.
“Overreliance on generative AI is a ticking time bomb. Because AI doesn’t know your business context. It doesn’t understand tone, nuance or risk. So when your team leans on the technology without the communication skills and guardrails to back it up, you’re exposing your business to serious consequences.”
The diagnostic tool is available now at communicationskillsacademy.com.au.
About us:
About Communication Skills Academy (CSA):
Founded in 2024 by national communications expert Vikki Maver, Communication Skills Academy (CSA) is Australia’s only dedicated communication skills training provider offering a comprehensive, end-to-end solution for modern workplaces.
CSA was established to address a growing organisational challenge: significant investment in technology and transformation, yet persistent communication breakdowns, disengagement and friction. The organisation focuses on the human advantage, equipping professionals with the clarity, confidence and influence required to perform in fast-moving, AI-enabled environments.
With a national faculty of specialist facilitators, CSA trains hundreds of professionals each year across government, professional services, technical industries and education. Programs are tailored to organisational context and strategic priorities to ensure learning translates into measurable behaviour change and return on investment.
Learn more at: https://communicationskillsacademy.com.au/
Contact details:
For media enquiries or to arrange an interview with Vikki Maver please contact:
Helena Tan, Publicist