"Significant enhancement" of customer experience as Willoughby City Council launches new online platform

Willoughby City Council

Labelled as a “significant enhancement” of customer experience by Mayor Tanya Taylor, Willoughby City Council is celebrating the launch of its new MyWilloughby platform—an upgrade that sees a handful of online services grow to over fifty.

MyWilloughby also sees significant improvement to customers’ ability to track progress on applications and payments, utilising cloud-based technology with easy self-service features that create a user-friendly one-stop-shop for all matters related to Council services.

Council is implementing MyWilloughby to deliver a seamless experience for users who can pay rates, lodge development applications and services like waste collection, vegetation management and storm water drain clearing. 

On the other side of the system, MyWilloughby will also see better efficiency, as previously disparate systems at Council are all brought under one roof, providing better visibility and seamless integration for processes that require input from multiple teams across Council.

Willoughby Mayor Tanya Taylor said she was excited to see the roll out of MyWilloughby, which was designed in response to feedback from customer surveys.

“This is more than just a small upgrade to Council’s customer service systems,” said Mayor Taylor. “It’s a significant enhancement of the customer experience and something that I’m confident that our community of Willoughby will see great benefit from.

“Council heard our community when they told us that improved online customer service is a priority. MyWilloughby represents our commitment to responding to that need as well as our dedication to improving how we provide services to residents as well as businesses.”

Residents and businesses are encouraged to create an account on the platform, using just a valid email address. For more information about MyWilloughby and to sign up, see: https://www.willoughby.nsw.gov.au

For media enquiries, please contact:

The Media Team, Willoughby City Council

E: media@willoughby.nsw.gov.au

M: 0459 915 293